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Shipping & returns

Delivery time of articles

Products listed in the webshop are delivered within the below working days per country:

Austria = 3-5 working

Belgium = 2-4 working days

Germany = 2-5 working days

France & UK = 3-6 working days 

Eastern Europe = 7 working days

European Nordics = 6 working days

South Europe = 7 working days

Switzerland = 6 working days

Asia & Australia = 10-20 working days

Africa = 20 working days

USA & Canada = 10-20 working days

All other non European countries = 11 till 20 working days
 

DELIVERY TIME OF ARTICLES

We are offering 2 types of shipping services for the most of the countries. We ship everything via Economy Express, with track & trace info

SHIPPING YOUR ORDER

Orders are sent in parcels if they do not fit through the letterbox. Economy Express delivery is most effective when delivering to a home address. For almost all shipment you will receive a track & trace number.

SHIPPING DELAY

If you have received the shipping confirmation, but have not yet received the order, it is best to wait a couple of working days. In exceptional cases, the shipping company may take several days rather than 24 hours to deliver an order. Still haven't received your order 3 working days after receiving the shipping confirmation? Then please contact our customer service desk. Please state the order number in your e-mail or keep it to hand when filling in the contact form so we can help you as quickly as possible.

Shipping Costs

The shipping costs are calculated based on your order and weight. The shipping costs for a given shipping address may vary depending on the size and weight of the order. How higher the weight, the shipping cost increases. This is the standard procedure within all the shipping companies.

The provided shipping cost are based on a door to door delivery, but doesn't include any duty cost. The duty cost depends on the local country rule, for example shipping within the EU is free from duty and shipping to the US is free up to a value of 200,00 USD. For more information, please check with your country customs department.

Returning articles

You can return the articles you bought from us under certain conditions. You cannot return tickets, downloads or CDs/DVDs if the cases are not (or no longer) sealed. You can send your returns to our PO box:

B2C
Att: Q-dance E-commerce
With the order number (example: S00001 / 71456)
Postbus 115
1380 AC Weesp

When we have received your return shipment, your payment will be transferred back into your account as soon as posible (within 14 days).

If the item does not fit, you must return the item within 14 days and place your order again.

Please note: If you return an article outside the set conditions or without stating a reason, this does not cancel your obligation to pay for the article, and we may decide not to process your future orders. When in doubt, please contact the Q-dance Customer Service Desk.

Received the wrong article?

Please always check whether the article you receive is the one you ordered. If you should have accidentally received a different article, you can return it within 14 days of receipt. To help us find out how you received the wrong article, it is important that you indicate the reason for the return on the reverse of the shipping manifest.