Yes you can. The tracking link will be shared in the shipping confirmation email once your order has been shipped.
This can happen and will most likely depend on your spam filter settings. Please check your spam folder first to confirm if you received the confirmation email. Still need help? Please contact customer support.
If you’ve received the wrong product please file a return request in the return portal here so our team can find a solution.
Non-EU customers: please reach out to us by email first.
No. Once your order has been placed we can't alter any details to your order afterwards.
We start processing your order as soon as possible, for this reason we cannot change the address details.
The package will be sent out to the address we received at checkout, so please confirm this before completing your order.
In some cases DHL is able to offer support, so please try contacting their customer support department as well.
For regular online orders this is not possible.
When you order at our Click & Collect website which is only available during a Thunderdome event, you can select pickup at Thunderdome when this order is available.
Netherlands: 1-2 business days Belgium: 1-2 business days Germany: 1-2 business days
For all other countries we ship to, click here to see the delivery times per country.
Standard shipping (DHL Parcel) Netherlands - from €5,90
Express shipping 1-day delivery (DHL Express) Netherlands - from €15,31
Final shipping cost will be calculated upon check-out. Possible import taxes are not included.
We ship to the following countries:
United Arab Emirates (UAE)
United States (US)
We have partnered with DHL Parcel for standard shipping and DHL Express for express shipments.
For deliveries outside of Europe, we utilize DHL Express exclusively.
Some orders can be delivered through a briefcase which will be delivered by PostNL for Dutch orders exclusively.
If an item is missing, please contact us using the email button on this page and provide the order number along with the name of the missing item. We will work to resolve the issue for you as quickly as possible.
We want to sort out any issues with faulty items straight away. As soon as you discover a defect, please file a return request here and select the correct reason of return using your order number and email address that was used during checkout.
NOTE: this only applies to production issues. Items with user damage will not be accepted.
If you have not received your package, please reach out to DHL Parcel or DHL Express using your tracking link to find out about the progress of your package.
If you need additional support, please contact our customer support.
That differs per product. We stock products only once for online and event sales. Any leftover products from events will be added back to the website within a few weeks, so keep an eye on the website for any updates.
It does sometimes happen that a product becomes unavailable before you have placed your order. This means the last item has just been purchased by someone else and will be automatically deleted from your basket.
Europe returns In the return portal you can find all available return shipping methods including the cost.
Non-EU For non-EU customers, please request your local delivery service for the current shipping price.
When we receive your order the process will automatically start which is why we cannot cancel your order when it has been placed.
Please follow the instructions from your chosen method of shipment.
You can follow your shipment via the track & trace link you receive after creating your return. We will send an email once we have a status update on the return process.
We sell a number of products in the webshop that have a different size. As a result, these products must be shipped separately and cannot be packaged and shipped in combination with other products. For this reason, it is not possible to add other products to your order that contain a product with a different size.
In some cases the delivery service is not able to deliver your order. This can be because of incorrect address information or other reasons. Once we receive the package back at our warehouse, we will contact you to make a new arrangement.
Please note that when you enter incorrect address details we may incur additional shipping cost for the next shipment.