The system will automatically cancel your order if you try to purchase a Thunderdome 2024 item without using the required secret code at checkout. The code should apply automatically, but due to cookie settings, this may not always happen. Check to ensure the secret code is applied, and if it's missing, enter it manually.

Canceled orders will be refunded automatically.

There is a small chance that stock may become available again if orders are canceled. However, we can't guarantee this. If a size or item is sold out, you can subscribe to be notified if it comes back in stock.

Copy your code directly from the email into the form to avoid errors. Do not translate the prefix of the secret code, as this will make the code invalid. The code should look like this: "thunder-xxxx."

Keep in mind that the code might not work if it has already been used. To ensure fairness, each user is limited to one code for purchasing Thunderdome merchandise.

If all fails, please try using a different browser or use Incognito mode.

To ensure fairness, each user is limited to one code for purchasing Thunderdome merchandise.

The worldwide sale begins on December 2nd, and no secret code is required for that sale. Please wait untill then.

All Thunderdome members who have activated their account to receive emails should receive a secret code. Be sure to check all your email accounts in case you're registered with a different one.

The worldwide sale starts on December 2nd, and no secret code is needed for that sale. Please note, we cannot provide secret codes manually.

Soon™

Your order will be fulfilled as soon as possible. Once it has been packed and handed over to DHL or PostNL, you will receive a track-and-trace notification to monitor its progress. Please note that contacting us about your order status will not speed up the process.

We strive to ship all orders within 1–3 business days. You can check the transit times for each country here.

Some orders may take longer to fulfill than others. You will receive an email notification once your order has been handed over to DHL or PostNL.

Please check your spam folder and ensure you entered the correct email address without typos (e.g., "hmail" instead of "gmail" or "yaboo" instead of "yahoo").

Also, check any older email accounts you may use for services like PayPal.

Please start the return process here.

Please start the return process here.

If you notice an error in your address, contact support immediately. Once the order has been shipped, we cannot make any changes to the address.

Unfortunately, the app is not synchronized with the webshop.

This could mean the code you entered is incorrect or has already been used. Please ensure the code is correct and starts with "thunder-".