FAQ
It does sometimes happen that a product becomes unavailable before you have placed your order. This means the last item has just been purchased by someone else and will be automatically deleted from your basket.
We limit purchases to 4 pieces per item per order to prevent resellers from buying in and to make sure everyone has a fair chance to buy Thunderdome merchandise.
Yes. Once your order has been shipped, you will receive a shipping confirmation email with a tracking link.
Unfortunately, merging separate orders is logistically impossible due to our largely automated order process.
During releases, it’s possible that you paid but your order didn’t go through correctly because the stock sold out faster than expected. Don’t worry—your money will be refunded within 1–2 business days, depending on your bank.
Please check your spam
folder and ensure you entered the correct email address without typos
(e.g., "hmail" instead of "gmail" or "yaboo" instead of "yahoo").
Also, check any older email accounts you may use for services like PayPal.
If you’ve received the wrong product please file a return request in the return portal here so our team can find a solution.
Non-EU customers: please reach out to us by email first.
We cannot change the size or items in an existing order. If your order has not been fulfilled yet, you can cancel it through your customer account or via the cancellation option in your order confirmation email. You can then place a new order with the correct size.
Please check your address details carefully before completing your order. If you notice a mistake after placing your order and it has not been fulfilled yet, you can cancel the order through your customer account or via the cancellation option in your order confirmation email and place a new order with the correct address.
Once your order has been fulfilled, we can no longer change the address details. The package will be sent to the address provided during checkout. In some cases the delivery service may be able to offer additional support once the shipment is on its way.
For regular online orders this is not possible.
When you order at our Click & Collect website which is only available during a Thunderdome event, you can select pickup at Thunderdome when this order is available.
Orders are usually processed within 1-2 business days. Delivery times after shipment depend on the destination and shipping method selected at checkout.
For estimated delivery times per country, click here.
Shipping costs depend on the destination, weight of your order and available shipping method. The final shipping cost will be calculated and shown at checkout before you complete your order.
Possible import taxes or duties are not included.
We ship to the following countries:
- Argentina
- Australia
- Belgium
- Brazil
- Bulgaria
- Canada
- Chile
- China
- Cyprus
- Denmark
- Germany
- Ecuador
- Estonia
- Finland
- France
- Greece
- Great Britain
- Honduras
- Hong Kong
- Hungary
- Ireland
- Iceland
- India
- Italy
- Japan
- Croatia
- Latvia
- Lithuania
- Luxembourg
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Austria
- Peru
- Poland
- Portugal
- Romania
- Singapore
- Slovenia
- Slovakia
- Spain
- Czech Republic
- Turkey
- Uruguay
- United Arab Emirates (UAE)
- United States (US)
- South Africa
- Sweden
- Switzerland
We have partnered with DHL Parcel for standard shipping and DHL Express for express shipments.
For deliveries outside of Europe, we utilize DHL Express exclusively.
Some smaller orders within the Netherlands can be delivered as a letterbox package by PostNL. The available delivery methods for your order will be shown at checkout.
If an item is missing, please contact us using the email button on this page and provide the order number along with the name of the missing item. We will work to resolve the issue for you as quickly as possible.
We want to sort out any issues with faulty items straight away. As soon as you discover a defect, please file a return request here and select the correct reason of return using your order number and email address that was used during checkout.
NOTE: this only applies to production issues. Items with user damage will not be accepted.
If you have not received your package, please reach out to DHL
Parcel or DHL Express using your tracking link to find out about the progress of your package.
DHL Parcel
DHL Express
If you need additional support, please contact our customer support.
That differs per product. We stock products only once for online and event sales. Any leftover products from events will be added back to the website within a few weeks, so keep an eye on the website for any updates.
You can return eligible online purchases within 30 days after receiving your order. Items must meet the return conditions listed on our Returns page.
We do not offer direct exchanges. If you need another size or item, please return the original item and place a new order.
Once your return has arrived at our warehouse, we aim to process it within 14 days. After your return has been approved, the refund will be issued to the original payment method.
Please note that your bank or payment provider may need additional time to process the refund.
Europe returns
In the return portal you can find all available return shipping methods including the cost.
Return portal
Non-EU
For non-EU customers, please request your local delivery service for the current shipping price.
Your order may be canceled if it appears that you are a reseller or if certain items in your order require a unique access code.
Yes, as long as your order has not been fulfilled yet. You can cancel your order directly through your customer account or via the cancellation option in your order confirmation email.
Once your order has been fulfilled, it can no longer be cancelled. After receiving your order, you can register a return through our regular return process. Please note that return shipping costs may apply.
Please follow the instructions from your chosen method of shipment.
You can follow your shipment via the track & trace link you receive after creating your return. We will send an email once we have a status update on the return process.
We sell a number of products in the webshop that have a different size. As a result, these products must be shipped separately and cannot be packaged and shipped in combination with other products. For this reason, it is not possible to add other products to your order that contain a product with a different size.
In some cases the delivery service is unable to deliver your order. This can happen due to incorrect address information or other delivery related issues.
Once the package is returned to our warehouse, the order will normally be refunded to the original payment method instead of being shipped again.
If you would still like to receive the item after the refund has been processed, a new order can be placed through our webshop.