よくあるご質問
ご注文を確定する前に、商品が在庫切れになる場合があります。これは、最後の1点が他のお客様により購入されたことを意味し、その商品は自動的にカートから削除されます。
転売防止および、すべてのお客様に Thunderdome の商品をご購入いただく公平な機会を提供するため、1注文につき1商品4点までの購入制限を設けています。
はい、可能です。商品が発送され次第、発送完了メールに追跡リンクをお送りします。
申し訳ありませんが、当社の注文処理は高度に自動化されているため、複数の注文をまとめて発送することはできません。
リリース時には、想定より早く在庫が完売し、お支払いは完了していても注文が正常に完了しない場合があります。
その場合でもご安心ください。返金は1～2営業日以内（ご利用の銀行により異なります）に行われます。
迷惑メールフォルダをご確認ください。また、メールアドレスに入力ミスがないか（例：「gmail」を「hmail」、「yahoo」を「yaboo」など）もご確認ください。
PayPalなどで使用している別のメールアドレスもあわせてご確認ください。
誤った商品が届いた場合は、返品ポータルより返品リクエストを送信してください。サポートチームが対応いたします。
EU圏外のお客様は、まずメールにてご連絡ください。
いいえ。ご注文確定後は、サイズを含む注文内容の変更はできません。
当社ではご注文後すぐに処理を開始するため、住所の変更はできません。
商品はチェックアウト時に入力された住所へ発送されますので、ご注文確定前に必ず内容をご確認ください。
場合によってはDHLがサポートできることもありますので、DHLカスタマーサポートへのお問い合わせもお試しください。
For regular online orders this is not possible.
When you order at our Click & Collect website which is only available during a Thunderdome event, you can select pickup at Thunderdome when this order is available.
Netherlands: 1-2 business days
Belgium: 1-2 business days
Germany: 1-2 business days
For all other countries we ship to, click here to see the delivery times per country.
Standard shipping (DHL Parcel)
Netherlands - from €5,90
Express shipping 1-day delivery (DHL Express)
Netherlands - from €15,31
PostNL briefcase packages (Netherlands only)
€3,50
Final shipping cost will be calculated upon check-out. Possible import taxes are not included.
We ship to the following countries:
- Argentina
- Australia
- Belgium
- Brazil
- Bulgaria
- Canada
- Chile
- China
- Cyprus
- Denmark
- Germany
- Ecuador
- Estonia
- Finland
- France
- Greece
- Great Britain
- Honduras
- Hong Kong
- Hungary
- Ireland
- Iceland
- India
- Italy
- Japan
- Croatia
- Latvia
- Lithuania
- Luxembourg
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Austria
- Peru
- Poland
- Portugal
- Romania
- Singapore
- Slovenia
- Slovakia
- Spain
- Czech Republic
- Turkey
- Uruguay
- United Arab Emirates (UAE)
- United States (US)
- South Africa
- Sweden
- Switzerland
We have partnered with DHL Parcel for standard shipping and DHL Express for express shipments.
For deliveries outside of Europe, we utilize DHL Express exclusively.
Some orders can be delivered through a briefcase which will be delivered by PostNL for Dutch orders exclusively.
If an item is missing, please contact us using the email button on this page and provide the order number along with the name of the missing item. We will work to resolve the issue for you as quickly as possible.
We want to sort out any issues with faulty items straight away. As soon as you discover a defect, please file a return request here and select the correct reason of return using your order number and email address that was used during checkout.
NOTE: this only applies to production issues. Items with user damage will not be accepted.
If you have not received your package, please reach out to DHL
Parcel or DHL Express using your tracking link to find out about the progress of your package.
DHL Parcel
DHL Express
If you need additional support, please contact our customer support.
That differs per product. We stock products only once for online and event sales. Any leftover products from events will be added back to the website within a few weeks, so keep an eye on the website for any updates.
Europe returns
In the return portal you can find all available return shipping methods including the cost.
Return portal
Non-EU
For non-EU customers, please request your local delivery service for the current shipping price.
Your order may be canceled if it appears that you are a reseller or if certain items in your order require a unique access code.
When we receive your order the process will automatically start which is why we cannot cancel your order when it has been placed.
Canceling your after it has already been shipped or denying the delivery by the delivery service which results in a return is possible. But the shipping cost will be excluded from the total refund after processing a return.
Please follow the instructions from your chosen method of shipment.
You can follow your shipment via the track & trace link you receive after creating your return. We will send an email once we have a status update on the return process.
We sell a number of products in the webshop that have a different size. As a result, these products must be shipped separately and cannot be packaged and shipped in combination with other products. For this reason, it is not possible to add other products to your order that contain a product with a different size.
In some cases the delivery service is unable to deliver your order. This can happen due to incorrect address information or other delivery related issues.
Once the package is returned to our warehouse, the order will normally be refunded to the original payment method instead of being shipped again.
If you would still like to receive the item after the refund has been processed, a new order can be placed through our webshop.